05 Apr 2009 04:00 AM
Better Information, UK
Research
-- 'All public services should put the person who uses them at their heart. This applies especially to health and social care because all care is personal'. (Our health, our care, our say, 2006)
-- 'The NHS will strive to offer you easily accessible information to enable you to participate fully in your own healthcare decisions and to support you in making choices. This will include information on the quality of clinical services where there is robust and accurate information available.' (NHS Constitution)
-- 'We must continue to empower patients with greater choice, better information, and more control and influence' (High Quality Care for all NHS Next Stage Review Final Report)
-- 'People need to be supported to make better decisions about their own health and welfare because there are widespread, systematic barriers to decision making. These failures include a lack of full access to information…..' (Wanless 2004)
-- 'The problem today is not finding information - the problem is interpretation, the big problem, according to Nelson (2004) is volume.
- 'Large volumes of data are fraught with inconsistencies, errors and useless data. When we try to retrieve or search for information, we often get conflicting information or information which we do not want.' (Nelson 2004)
- 'therefore, validating information is another important aspect of information overload.' (Nelson 2004)
-- 90% of respondents to the 'Choice, Responsiveness and Equity' consultation carried out by the Department of Health in 2003 said they needed more of the right information, at the right time and suited to their personal needs, so that they could make decisions about their treatment or care.
-- Around a fifth of patients feel they are given insufficient information about their treatment and care with only two fifths of patients feeling they have all the information they need for their recovery when they leave hospital (Healthcare Commission, 2007)
-- When healthcare professionals give patients information, around a third of them feel that it is inconsistent (Healthcare Commission, 2007)
-- 'Patients and service users - and their families and carers - need timely, personalised help to navigate the routes to relevant information… they should not be abandoned at the point of diagnosis or when moving across organisational boundaries (for example, from healthcare into social care) or when relocating geographically…
-- 'All public services should put the person who uses them at their heart. This applies especially to health and social care because all care is personal'. (Our health, our care, our say, 2006)
-- 'The NHS will strive to offer you easily accessible information to enable you to participate fully in your own healthcare decisions and to support you in making choices. This will include information on the quality of clinical services where there is robust and accurate information available.' (NHS Constitution)
-- 'We must continue to empower patients with greater choice, better information, and more control and influence' (High Quality Care for all NHS Next Stage Review Final Report)
-- 'People need to be supported to make better decisions about their own health and welfare because there are widespread, systematic barriers to decision making. These failures include a lack of full access to information…..' (Wanless 2004)
-- 'The problem today is not finding information - the problem is interpretation, the big problem, according to Nelson (2004) is volume.
- 'Large volumes of data are fraught with inconsistencies, errors and useless data. When we try to retrieve or search for information, we often get conflicting information or information which we do not want.' (Nelson 2004)
- 'therefore, validating information is another important aspect of information overload.' (Nelson 2004)
-- 90% of respondents to the 'Choice, Responsiveness and Equity' consultation carried out by the Department of Health in 2003 said they needed more of the right information, at the right time and suited to their personal needs, so that they could make decisions about their treatment or care.
-- Around a fifth of patients feel they are given insufficient information about their treatment and care with only two fifths of patients feeling they have all the information they need for their recovery when they leave hospital (Healthcare Commission, 2007)
-- When healthcare professionals give patients information, around a third of them feel that it is inconsistent (Healthcare Commission, 2007)
-- 'Patients and service users - and their families and carers - need timely, personalised help to navigate the routes to relevant information… they should not be abandoned at the point of diagnosis or when moving across organisational boundaries (for example, from healthcare into social care) or when relocating geographically…
